Account Deletion Request & Data Removal Policy

Effective Date: May 13, 2026

Rural Bank of Tandag (SDS) Inc. (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. To comply with Google Play Store requirements and Bangko Sentral ng Pilipinas (BSP) regulations, this page outlines the procedure for requesting the permanent deletion of your account and personal data.

1. How to Request Account Deletion (Manual Process via CBS)

RBT Ph does not offer a one-click deletion button within the mobile application to prevent unauthorized or fraudulent account closures. All deletion requests must be formally initiated by the account holder and processed through our secure Core Banking System (CBS).

To request permanent account deletion, please choose one of the following verified channels:

  • Via Email (Recommended for Documentation):

    • Send a formal deletion request from your registered email address to: official@rbtph.com.

    • Subject line must read: "REQUEST FOR ACCOUNT DELETION – [Your Full Name]".

    • Attach a clear photo/scan of your valid government-issued ID (e.g., Driver’s License, Passport, or UMID).

  • Via Telephone (Phone Call):

    • Call our Customer Support Hotline at: (086) 211-3026 / (086) 211-5858.

    • You will be asked to verify your identity by answering security questions (e.g., Mother’s Maiden Name, Last Transaction Amount).

  • Via Branch Visit (Physical Presence):

    • Visit our head office or nearest branch with your valid ID to fill out and sign the official "Account Closure & Data Erasure" form.

    • Address: National Highway, Bagong Lungsod, Tandag City, Surigao del Sur 8300, Philippines.

2. Processing of Your Request

Once we receive your request through the above channels, our backend operations team will process it through our Core Banking System (CBS). You will receive a confirmation SMS or Email once the CBS processing is complete. Please allow 3 to 5 business days for the processing of your request.

3. Data Retention and Erasure (Banking Compliance)

Due to financial regulatory obligations under BSP Anti-Money Laundering (AML) laws, we are legally required to retain certain transactional records for a minimum of 5 to 10 years.

  • Upon successful CBS deletion, your personal profile data (Name, Email, Phone Number, Biometrics) will be anonymized or permanently erased from our active customer databases.

  • Your transaction history will be retained in an encrypted, anonymized format strictly for legal audit purposes. After anonymization, this data will no longer be linked to your personal identity.

We implement reasonable administrative, technical, and physical measures to protect your personal information during this process from unauthorized access, use, or disclosure.

4. Important Conditions Before Deletion

  • You must withdraw or transfer all remaining funds from your account before submitting the deletion request. Accounts with active balances cannot be closed.

  • If you have active loans or unpaid obligations, your account closure request will be deferred until all financial obligations are settled.

  • Once the CBS process is completed and confirmed, you will permanently lose access to your account history and mobile banking features. This action cannot be undone.

5. Governing Law

These provisions for account deletion and data removal are governed by the laws of the Republic of the Philippines. Any disputes arising from the account closure process shall be subject to the exclusive jurisdiction of courts located in Surigao del Sur.

6. Contact Us

For questions or concerns about this Account Deletion Policy, please contact us at:

  • Email:official@rbtph.com

  • Telephone: (086) 211-3026 / (086) 211-5858

  • Address: National Highway, Bagong Lungsod, Tandag City, Surigao del Sur 8300, Philippines